置信度门控路由

%%{init: {"fontFamily": "Inter, sans-serif", "flowchart": {"rankSpacing": 35, "wrappingWidth": 300, "subGraphTitleMargin": {"top": 12, "bottom": 36}}}}%% flowchart LR command["voice banking command"] subgraph req["TypeSafe evaluates<br/>the question"] intent["<b>Choice:</b> intent"] end command -- "one request<br/>command + intent<br/>question" --> req req -- "one response<br/>intent answer +<br/>confidence" --> gate{"<b>confidence high enough?</b><br/>your code"} gate -- "below 0.6<br/>or other intent" --> human["send to a support agent"] gate -- "check_balance<br/>at least 0.6" --> balance["show the balance"] gate -- "approve_transfer<br/>0.6 to 0.85" --> confirm["ask the user to confirm"] gate -- "approve_transfer<br/>above 0.85" --> approve["approve the transfer"]

{
  "intent": {
    "type": "choice",
    "instructions": "What action is the user requesting?",
    "criteria": {
      "check_balance": "Check the balance of an account",
      "approve_transfer": "Approve the pending transfer request",
      "other": "Something else"
    }
  }
}

action = response.answers["intent"]

# Below 0.6 confidence on any action, route to a human
if action.confidence < 0.6:
    route_to_support_agent(account_id)

elif action.choice == "check_balance":
    # Low stakes. 0.6 confidence is sufficient.
    show_balance(account_id)

elif action.choice == "approve_transfer":
    if action.confidence > 0.85:
        # High stakes, but high confidence. Safe to act automatically.
        approve_transfer(account_id)
    else:
        # High stakes, moderate confidence. Verify intent first.
        ask_user_to_confirm("Just to confirm: you would like to approve this transfer, is that correct?")

else:
    route_to_support_agent(account_id)